CSSC Marine Service (CMS) has launched a global service product lifecycle support and aftersales service with an emphasis on an agreement signed with Winterthur Gas and Diesel (WinGD) engines.
The agreement will see CMS provide worldwide services to all WinGD low speed diesel engines, including field services, technical services, repair centres and solutions supply. A dedicated platform for sharing engine data will also be designated to enable service solutions and findings to be directly fed back into the engine design for faster improvement. A 24/7 customer hotline operated by CMS service engineers and technical experts, supported by WinGD experts will also be accessible to customers.
Mr Andrew Stump, President of CMS, says: “Since the establishment of CMS in 2017 we have been focussing on the necessary business processes, regulations, databases, stock investments, getting our warehouse operational and cultivating relations with important business partners such as WinGD. We are committed to providing consistent and reliable product support, and with the advantage of easy access to the technical knowledge of engines and ships built by our fellow CSSC companies, this approved supplier agreement with WinGD was the next logical step in our journey.”
The signing event took place in Shanghai, China, and was attended by over 40 representatives including shipowners, shipyards and engine builders. Mr Anil Soni, General Manager Operations and Deputy Managing Director, China, presented the authorisation to CMS, to formally represent the start of their global service support agreement for all WinGD products (WinGD, Wärtsilä and Sulzer two-stroke engines).
CMS has also signed an exclusive aftersales agreement with CSSC-MES Diesel (CMD), and Hudong Heavy Machinery (HHM) engine factories for management of all warranty processes for both WinGD and MAN brand engines. Other agreements signed by CMS recently includes; CSSC Jiujiang Fire Equipment, O.M.T, Italy and Technava, Greece.
Image: Mr Andrew Stump, President, CSSC Marine Service Co.,Ltd being presented with supplier approval from Mr Anil Soni, GMr Anil Soni, General Manager Operations and Deputy Managing Director, China.