Ship management company OSM Maritime has launched a portfolio of ‘industry first services’ with the introduction of OSM ON. The OSM ON product utilises the company’s recently opened Maritime Operations Centre in Singapore, which digitally connects all vessels under OSM management, and all activities with real-time visibility and transparency to provide 24/7 response and risk management support services.
“From the outset the centre has offered ‘always on’ fleet and business support services, but – together with tech start-ups – we’ve looked at finding new ways to fully unlock the value of the data we gather for the benefit of our customers, in the context of the unique industry experience and expertise OSM is built upon. OSM ON is a product of that drive,” said Bjoern Sprotte, COO & president at OSM Maritime.
The new product will be offered to a customer base that not only includes owners, but also insurance companies, financial institutions and brokers.
“Over the past six months we’ve been trialling the service on ships under full technical management, and the results have exceeded our expectations. What we have is a truly effective way of monitoring and supporting operations of our crew on individual vessels. Moreover, we have seen the real benefits of looking at entire fleets and providing a new level of enhanced safety. With our competent staff, the centre operates as a point of contact and as a professional response team for emergencies and unforeseen incidents, while providing businesses with the insights and transparency to support decision making.
“Furthermore, we can help with regulatory compliance, giving notification of special requirements when entering specific areas and, more broadly, through emission control and fuel efficiency monitoring. What we have is a fully rounded proposition, both operationally and commercially, for a diverse group of customers to add an unprecedented level of comfort to their risk management.”
OSM has now completed the initial phase and is opening OSM ON for selected new clients. OSM confirms that services will be tailored to customer requirements and new solutions may be co-developed and added to the package.
“We pride ourselves on delivering according to individual needs,” said Sprotte. “Putting people first and understanding each customer’s segment, vessel, and business objectives. In that sense we work as partners rather than simple suppliers, adding value wherever possible. As an example of this we are already working to develop additional OSM ON services to meet the specific needs of offshore and shuttle tanker customers.
The Operations Centre is the heart of OSM Maritime’s global Operations and Technical Management function, as well as the company’s innovation epicentre. It works as a hub for connected customer crews, vessels, fleets and businesses, offering support through data management and reporting, descriptive analytics, and predictive model optimisation, for enhanced real-time, and long-term, operational and commercial decision making.