DNV GL has confirmed that since the launch of its remote surveys in October 2018, 15,000 surveys and inspections have been conducted.
DNV GL has said that since the outbreak of COVID-19, it is vital to its customers that the classification society continues to operate and deliver without disruptions to class services, and at the same time it is essential not to compromise the safety of crews and surveyors. While DNV GL’s offices, surveyors and experts remain in operation, the class society says that its remote surveys have provided the flexibility customers need, with global round the click coverage, and improved efficiency through reduced travel times and increased availability.
“In these challenging times we are seeing the benefits of the full scope of digitalisation initiatives that we have been building up over the past few years,” said Knut Ørbeck-Nilssen, CEO, DNV GL – Maritime. “The use of remote surveys has meant that we have been able to limit disruptions to customer operations resulting from travel bans or quarantines involving our surveyors. Ship operators are able to receive immediately updated and verified electronic certificates, which make their business dealing with class, authorities and vendors much more efficient. This has all been backed by expert teams in the regions and through our DATE hubs, which cover technical and survey requests around the globe 24/7 and have solved 500,000 cases since the launch of the service five years ago.”
Remote surveys were first rolled out by DNV GL in October of 2018 and have been gaining in popularity ever since. In 2019, for some survey types, up to 25 per cent of all surveys were conducted remotely, with more than one third of customers having utilised the service at least once.
Customers are able to request remote surveys around the clock, independent of port calls, location, and time zone. Remote surveys are being offered both through DNV GL’s global DATE (Direct Access to Technical Experts) service, delivered through expert teams from Høvik, Singapore, Hamburg, Houston and Piraeus, and via regional offices.